SupportSupport
Remote Support:
Install Jupiter Networks Remote Support Application.
Upon downloading please select Run (you must select the I AGREE link below in order to download).
If you press I Agree to run and it does not run, you may need to add this site to your "Trusted Sites" in Internet Explorer. In Internet Explorer, select Tools, Internet Options, Security, Trusted Sites and add the site. Note the site does not require Https: prefix.
You also may need to enable downloading of FTP files in your firewall or router.
If you receive a Microsoft Installer warning, please click Accept.
Windows XP users: Click the bar at the top of your browser window and Accept the installation. The program will automatically remove itself after you end the support session.
After downloading this tool, please pick the name of the support representative.
Thank you for using choosing Jupiter Networks Remote Support!
To email our support team regarding any remote support session questions, or give feedback about your support, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
By clicking ,you agree to allow our engineers to remote control your computer in order to provide you with technical assistance. This software is not to be distributed in any means without proper permission from Jupiter Networks.
Trouble Ticket:
If a Trouble Ticket has been created for you or your organization please specify to our engineers the ticket number.
Phone Support:
Contact our support team at 201-403-9578.
